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CUSTOMER SERVICE AT LAHAVA.COM

Shopping at Lahava.com is very easy. Just follow these steps:

  1. Choose the section (Evening, Wedding, Ao dai...) and then the product type (A-line, mermaid, ball gown, etc).
  2. View the products you are interested in and click on the photograph to zoom in and see every detail, reference code and price.
  3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
  4. If you would like to process your order you can do so by either registering or checking-out as a guest.
  5. Confirm the order.
  6. We will notify you of the next steps after the order is confirmed. (within 24 hours)
- All products on the site are not available for sale (except Outlet catalog), because we have designed only one. That means you have to order.
- Price does not include accessories (Veil, hat, belt, headpiece, earring...) - All the items include custom made and standard size gowns are made from scratch, it will takes 2-3 weeks (depends on quantity), and then send them out from Vietnam by FEDEX,DHL or UPS that will take about 2-5 days to you.
- The price on the website does not include international shipping charges, it depends on where you are and the size of the package. Do not worry, we will send shipping cost details before you make payment.
- If you have other inspirations about your outfit, you can Send it to Us
- All materials are high-end and handcrafted, so you can wear it many times.
Currently, We only accept payment via Western Union with the following infomation:
There are two options:
Cash pick up
Name: TRUONG VAN CHUONG
ID (Identity): 025382720
Address: 84 Nguyen Van Troi Street, Ward 8, Phu Nhuan District, Ho Chi Minh City, Vietnam.
Phone number: 0939333046

Bank account
Name: TRUONG VAN CHUONG
Vietnam Joint Stock Commercial Bank For Industry and Trade (VIETINBANK)
Account number: 106 869 001 876
- We ship worldwide, it can take from 2 to 5 working days.
- To get the package as soon as possible, please fill in your information correctly. Phone numbers always work.
- We'll send the tracking code so you know where your package is.
- We have cooperated with the world's leading shipping companies: DHL, Fedex, UPS.
CHANGES: Once stitching has begun, we cannot make major changes to a design. Minor changes are always accommodated.
CANCELLATION: You can cancel your order within 3 days from the date of ordering, and charged 20% (Service charge). Once stitching has begun, the order cannot be cancelled.
RETURNS: We will discuss very carefully about the material, design, color, style, measurements ... before sewing. So we do not accept returns on a custom order. We do with almost absolute accuracy. However, there are exceptions, we will be happy to fix it.
All information you provide at lahava.com for purchase will be strictly confidential.