CUSTOMER SERVICE AT LAHAVA.COM

LAHAVA FASHION JOINT STOCK COMPANY


Address of Head office: 84 Nguyen Van Troi Street, Ward 8, Phu nhuan District, Ho Chi Minh City.
Phone: +842862772777 - Email: love@lahava.com
Registration code: 0313975413
The first registration dated on August 22, 2016

Shopping at Lahava.com is very easy. Just follow these steps:

  1. Choose the section (Evening, Wedding, Ao dai...) and then the product type (A-line, mermaid, ball gown, etc).
  2. View the products you are interested in and click on the photograph to zoom in and see every detail, reference code and price.
  3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
  4. If you would like to process your order you can do so by either registering or checking-out as a guest.
  5. Confirm the order.
  6. We will notify you of the next steps after the order is confirmed. (within 24 hours)
- All products on the site are not available for sale (except SALE catalog), because we have designed only one. That means you have to order.
- The tailoring time takes about 2-3 weeks (depending on quantity).
- Price does not include accessories (Veil, hat, belt, headpiece, earring...) and international shipping charges, it depends on where you are and the size of the package.
- All materials are high-end and handcrafted, so you can wear it many times.
- If you have other inspirations about your outfit, you can Send it to Us
Currently, We only accept payment via Banking, Online invoice and Xoom.com with the following infomation:
There are three options:
Bank account (Transfer money directly to this bank)
Name: TRUONG VAN CHUONG
Vietnam Joint Stock Commercial Bank For Industry and Trade (VIETINBANK)
Account number: 106 869 001 876
SWIFT Code: ICBVVNVX
Adress: 92 Nguyen Van Troi street, Ward 8, Phu nhuan district, HCM city.

Online Invoice
Through Payoo, we will send you an online invoice and you will pay the order by your credit card (VISA, MASTER, JCB) with a 2% tax. After a successful payment, we will continue to send you a confirmation email.

Xoom.com (A Paypal service)
Joint Stock Commercial Bank for Foreign Trade of Vietnam (VietcomBank)
NAME: TRUONG VAN CHUONG
Account number: 0331000459636
SWIFT Code: BFTVVNVX
Phone number: 0939333046

Recently, Xoom.com required all senders to call them to confirm payment. Otherwise, payment will be canceled.


- We ship worldwide, it can take from 2 to 5 working days.
- To get the package as soon as possible, please fill in your information correctly. Phone numbers always work.
- We'll send the tracking code so you know where your package is.
- We have cooperated with the world's leading shipping companies: DHL, Fedex, UPS.
CHANGES: Once stitching has begun, we cannot make major changes to a design. Minor changes are always accommodated.
CANCELLATION: You can cancel your order within 3 days from the date of ordering, and charged 20% (Service charge). Once stitching has begun, the order cannot be cancelled.
RETURNS: We will discuss very carefully about the material, design, color, style, measurements ... before sewing. So we do not accept returns on a custom order. We do with almost absolute accuracy. However, there are exceptions, we will be happy to fix it.
All information you provide at lahava.com for purchase will be strictly confidential.