FAQs


How far in advance should I order my dress?
Your dress will be made immediately after your payment. We advise ordering a minimum of 6 - 8 weeks (tailoring time + shipping time) before you need to wear the dress. In some cases, we can make the dress faster. Please message us with your deadline and we will be able to tell you right away if we can meet it. We do not charge anything extra for rush orders.

Can I order this dress in a different style / fabric / color / length...?
Absolutely, All of our gowns are made-to-measure and can be customized & altered upon request.
Note: Due to the handmade, the skirt's layering for different sizes may vary.

Will my dress exactly match the color I see in the photo?
There might be slight color tone variation due to different mobile display resolutions and photographic lighting.

I was wondering is it possible to get a discount since I'm buying more than 1 dress?
Sure thing, You will get a 5% discount if buy 3 or more dresses.
Get a 10% discount if you buy 5 or more dresses.

Do I have to pay for the order all at once?
The answer is No! 
Advance payment before commencement of work - 50%.
The remainder when the dress is ready and before shipping - 50%.

Will I be required to pay import duty by my country's Customs?
Based on our experience, most of the countries do not charge import duty on low volume personal imports except China, India, and Russia.

Care instructions.
Dry cleaning or gentle hand wash for little spots.
Cold Iron or Medium steam.
Keep it in a garment cover or a box in a dry space.
Avoid straight sun rays.

Changes / Cancelation / Returns
CHANGES: Once stitching has begun, we cannot make major changes to a design. Minor changes are always accommodated.
CANCELLATION: You can cancel your order within 48 hours of placing your order, and charge 20% (Service charge). Once stitching has begun, the order cannot be canceled.
RETURNS: We will discuss very carefully the material, design, color, style, measurements ... before sewing. So we do not accept returns on a custom order. We do with almost absolute accuracy. However, there are exceptions, we will be happy to fix them.
If the mistake is on our side, we are ready to take responsibility for the recall or exchange for another product.
How to buy Measure Contact / Quotation blog