How far in advance should I order my dress?
Your dress will be made immediately after your payment. We advise ordering a minimum of 6 - 8 weeks (tailoring time + shipping time) before you need to wear the dress. In some cases, we can make the dress faster. Please message us with your deadline and we will be able to tell you right away if we can meet it. We do not charge anything extra for rush orders.

Can I order this dress in a different style / fabric / color / length...?
Absolutely, All of our gowns are made-to-measure and can be customized & altered upon request.
Note: Due to the handmade, the skirt's layering for different sizes may vary.

Will my dress exactly match the color I see in the photo?
There might be slight color tone variation due to different mobile display resolutions and photographic lighting.

I was wondering is it possible to get a discount since I'm buying more than 1 dress?
Sure thing, You will get a 5% discount if buy 3 or more dresses.
Get a 10% discount if you buy 5 or more dresses.

Do I have to pay for the order all at once?
The answer is No! 
Advance payment before commencement of work - 70%.
The remainder when the dress is ready and before shipping - 30%.

Will I be required to pay import duty by my country's Customs?
Based on our experience, most of the countries do not charge import duty on low volume personal imports except China, India, and Russia.

Care instructions.
Dry cleaning or gentle hand wash for little spots.
Cold Iron or Medium steam.
Keep it in a garment cover or a box in a dry space.
Avoid straight sun rays.

Changes / Cancelation / Returns

Your satisfaction is always our priority. You can therefore return the item within 15 days of receipt under the following conditions:

  • The dress you received does not match the product code when you ordered it on the website.
  • Wrong color: Red to white, purple to blue... In other cases, there may be slight color tone difference due to different mobile screen resolutions and photographic lighting, so no returns will be accepted.
  • Standard size does not match what is described on the website.

Dress returned must be unworn, unwashed, ironed or altered.

Returned items are refunded the amount paid for the items but shipping and any rush fees (if applicable) will not be refunded. 

If you are going to ship an item back to us, you should contact our customer support within 2 business days; our customer representative will clarify for you (You should send us the dress pictures to show the mistakes). And you can ship the item back to us within 14 natural days (from the date the item is received). Please provide a detailed explanation in the return package, (including the order number, receiver, and the reason why return).

When you ship the dress, please mark the price is 5-10 dollars.

We encourage customers to keep the dresses if there is only a little problem, and we can offer some compensation in this situation.

We can only warrant you refund after we receive the item in good conditions as we send to you.

LAHAVA accepts a partial or complete refund for the item that has a problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by LAHAVA, because we do not do free returns.

We cannot accept returns on items that have been worn or damaged by improper cleaning methods.

We can not support customers who order several dresses back to try on, and then keep 1 and return others.

Customers need to be responsible for the shipping fee to send back items, and we will also reduce the shipping fee we send out with another 10% restocking fee.

The final sales dresses might be slightly different if ordered separately, and slight differences might also exist in one order if they are made in different periods.

Returns are not accepted for custom size orders, custom products, colors, designs... that have been changed from the original design, and non-LAHAVA designs.


Cancelling Orders

All orders can not be cancelled after 24 hours, if persist cancel orders, we can only offer 50% partial refund, because our workers spend time, fabric and workmanship on the dress. Hope you understand.